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We offer a full item refund policy so that you can be assured that you are in safe hands. We answer EVERY communication that is received and aim to resolve any issues with the minimum of fuss. We just really want you to be happy and satisfied!
Our return policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to help you resolve the problem quickly.
In the unlikely event you are not happy with your purchase you can choose between a refund or an exchange (subject to availability).
We do not give full refunds if;
Please note a refund will only be paid once we have received the goods back from you for inspection.
It is recommended you send your return item through registered or a traceable postage method to the correct address, please email for details.
In your email please include the following information,
If you wish to cancel your purchase from our online store, please do so within 24 hours of the order. Cancelling the purchase after 24 hours when item has been dispatched, the above returns policy will apply, you will receive a refund but incur the cost of postage for returning the item to us.
Crystal Aura will not be held liable for any loss of your goods in the post, so please choose your shipping options carefully.
Holistic Healing helps our body become stronger, healthier and consequently better.
The healing process varies in length of time from person to person. Healing with crystals and other complementary therapies is not meant to be a substitute for professional, medical or psychological, diagnosis and treatment when needed. Always consult a doctor for serious health problems.
Customers bear the responsibility for any decisions they take based on the information provided by Crystal Aura Shop Website. Crystal Aura shall not be liable to anyone for any loss or injury resulting from the direct or indirect use of such information.
Crystal Aura Shop Limited was created by Asha Ramsurn in 2013 and is a UK based online shop. The brand, logo are not to be replicated. The company ethics, practice, craft and conduct are all held to a high standard on our website, events, eBay, Etsy and all social media platforms. Having a respectable 100% positive feedback from all our customers. We have no association with Crystal Aura Shop based in Mauritius or any other country. If in doubt, please do not hesitate to contact the owner of the company at firstname.lastname@example.org
The information contained in this website is for general information purposes only. The information is provided by Crystal Aura Shop and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website you are able to link to other websites which are not under the control of Crystal Aura Shop. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Crystal Aura Shop takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.