I offer a full item refund policy so that you can be assured that you are in safe hands. I answer EVERY communication that is received and aim to resolve any issues with the minimum of fuss. I just really want you to be happy!
Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to help you resolve the problem quickly.
In the unlikely event you are not happy with your purchase you can choose between a refund or an exchange (subject to availability).
Goods are faulty on arrival and you have reported the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 7 days of delivery.
Goods have been wrongly described on our website;
The goods have been damaged during transit;
The item does not fit as expected (Jewellery) however you will need to pay the costs incurred for sending back the item to us.
All returned items must be reported with 7 days of receipt of goods and returned within 10 days of receipt of your purchase.
We do not give full refunds if;
A returned item is not in original condition, has been used or shows signs of damage wear and tear and has the original packaging.
Please note a refund will only be paid once we have received the goods back from you for inspection.
It is recommended you send your return item through registered or a traceable postage method to the correct address, please email for details.
In your email please include the following information,
Your email address and item name/code
Full name and address details
A brief description of the why you are returning
Any item that is damaged or a shortage, if applicable
If you wish to cancel your purchase, please do so within 24 hours of the order, cancelling the purchase after 24 hours when item has been dispatched, the above returns policy will apply, you will receive a refund but will incur the cost of postage.